Question 1

Where can I find Urban Nomad?

Accepted Answer

We're in Sydney (Kings Cross) and Camden, London. More cities landing soon — Melbourne, Berlin, Lisbon and Tokyo are next on the list.

Question 2

What's the age limit?

Accepted Answer

Guests must be 18+ to book. Some dorms are 18–35 only.

Question 3

Is check-in 24/7?

Accepted Answer

Yes. Reception is staffed around the clock at every location. Late arrival? No problem.

Question 4

What's included in the rate?

Accepted Answer

Linen, towels, fast Wi-Fi, keycard secure access, luggage storage, and access to all common spaces and events.

Question 5

Do you offer private rooms?

Accepted Answer

Yes — twins, doubles, ensuite privates and long-stay studios. See our Rooms page.

Question 6

Is breakfast included?

Accepted Answer

We don't do buffets. We do real coffee, fresh croissants and family dinners — pay-as-you-go at the bar.

Question 7

Can I book a group?

Accepted Answer

Absolutely. Whole-dorm bookings, group rates and tour-group blocks from 6 to 60 beds. Get in touch and we'll build your crew's perfect stay.

Question 8

What's your cancellation policy?

Accepted Answer

Book direct and cancel free up to 48 hours before arrival on most rates.

Question 9

Do you take cash?

Accepted Answer

Card only — Visa, Mastercard, Amex, Apple/Google Pay.

Question 10

Are pets allowed?

Accepted Answer

Sorry, no pets. Registered assistance animals welcome with prior notice.

Question 11

Do you have lockers?

Accepted Answer

Every bed comes with a personal lockable storage. Bring your own padlock or buy one at reception.

Question 12

How do I get the best rate?

Accepted Answer

Always book direct on urbannomad.co. We price-match any rate found on an external site, plus local perks.

Need to know.